Government of India Standardisation Testing and Quality Certification Directorate Government of India
Ministry of Electronics & Information Technology
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Right to Information

Right to Information

The Parliament has enacted the Act known as the Right to Information Act, 2005 which came into force on 15.6.2005 which extends to the whole of India except the State of Jammu & Kashmir. The Parliament has enacted the said act in order to promote the transparency and accountability in the working of every public authority.The entire Act is available on the website http://www.persmin.nic.in. On and from 12.10.2005, the general public can avail the provisions of the Act to have the information in the control of public authority.

  • About the - Right to Information Act, 2005
  • Appellate and Central Public Information Officer - STQC HQ
    Functional Designation Name and Designation Address Phone/Email/Fax

    Appellate Authority

    Atul Gupta, Scientist 'G'

    STQC Directorate
    Ministry of Electronics and Information Technology
    Electronics Niketan, III Floor, 6, CGO Complex,
    Lodi Road,
    New Delhi - 110 003

    Tel.: 011 - 24301372

    Fax: 011 - 24363083

    Email: atulgupta AT stqc.gov.in
  • Central Public Information Officers -STQC Labs and centres

    ERTL

    Functional Designation Name and Designation Address Phone/Email/Fax
    ERTL(East) Kolkata
    Head of Laboratory/Centre Shri. Chittranjan Das, Scientist G 

    ERTL(East) DN Block, Sector V, Salt Lake City Kolkata - 700 091

    		 Tel.: 033 - 23672366
    Fax: 033 - 23679472
    Email: cdasAT stqc.gov.in
    Functional Designation Name and Designation Address Phone/Email/Fax
    ERTL(West ) Mumbai
    Head of Laboratory/Centre Abdul Moid, Scientist 'F'

    Plot No.F7&8, MIDC Area, Opp. SEEPZ, Andheri(East), Mumbai-400093

    		 Phone: 022- 28236859
    Fax: 022 - 28225713
    Email: amoid AT stqc.gov.in
    Functional Designation Name and Designation Address Phone/Email/Fax
    ERTL(North) Delhi
    Head of Laboratory/Centre Shri. Vivek Kashyap, Scientist G 

    ERTL(North) S- Block, Okhla Industrial Area, Phase - II, New Delhi - 110020

    		 Tel.: 011 - 26386219
    Fax: 011 - 26384583
    Email: vivek AT stqc.gov.in
    Functional Designation Name and Designation Address Phone/Email/Fax
    ERTL(South) Thiruvananthapuram
    Head of Laboratory/Centre Sh. R. Muthukumar,  Scientist G

    ERTL(South) Akkulam, Sreekariyam Road, Sreekariyam, Thiruvananthapuram - 695 017

    		 Tel.: 0471 - 2559943
    Fax: 0471 - 2559943
    Email: muthukumar AT stqc.gov.in

    ETDC

    Functional Designation Name and Designation Address Phone/Email/Fax
    ETDC Agartala
    Head of Laboratory/Centre Shri. B R MEDHI, Scientist G

    ETDC, Agartala Indira Nagar, P.O. Kunjarban Agartala - 799 006

    		 Tel.: 0381 - 2359140,2350366
    Fax: 0381 - 2350058
    Email: brmedhi AT stqc.gov.in
    Functional Designation Name and Designation Address Phone/Email/Fax
    ETDC Bengaluru
    Head of Laboratory/Centre Shri. E Kamalakar Rao, Scientist 'G' 

    ETDC, Bengaluru Peenya Industrial Estate, 100 Feet Road , Bengaluru - 560 058

    		 Tel.: 080 - 23722314
    Fax: 080 -23722314
    Email: kamalakar AT stqc.gov.in
    Functional Designation Name and Designation Address Phone/Email/Fax
    ETDC Chennai
    Head of Laboratory/Centre Shri. C. Chokanathan, Director

    ETDC, Chennai VSI Estate, Thiruvanmiyur, Chennai - 600 041

    		 Tel.: 044 - 24543792
    Fax: 044 - 24543713
    Email: chokanathan AT stqc.gov.in
    Functional Designation Name and Designation Address Phone/Email/Fax
    ETDC Goa
    Head of Laboratory/Centre Shri. K. Sanakarasubramanian,  Scientist 'F'

    ETDC, GMC-Dona Paula Road, Near All India Radio Transmitters, Bambolim, P.O.- Goa University, Goa - 403206

    		 Tel.: 0832 - 2458679/81/82/83,
    Fax: 0832 - 2459784
    Email: ksankara AT stqc.gov.in
    Functional Designation Name and Designation Address Phone/Email/Fax
    ETDC Guwahati
    Head of Laboratory/Centre Shri. B R Medhi, Scientist 'G'

    1st & 2nd Floor, Central Block, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati: 781006

    		 Tel.: 0361 - 2224839
    Fax: (0361) 2224839
    Email: brmedhi AT stqc.gov.in
    Functional Designation Name and Designation Address Phone/Email/Fax
    ETDC Hyderabad
    Head of Laboratory/Centre Smt. P Maruthi Devi, Scientist 'G' 

    ETDC
    Kamalanagar ECIL Post,
    Hyderabad - 500062

    		 Tel.: : 040-27121223, 27181101
    Fax: 040-27181125
    Email: maruthidevi AT stqc.gov.in
    Functional Designation Name and Designation Address Phone/Email/Fax
    ETDC Jaipur
    Head of Laboratory/Centre Smt. Meenakshi Jwala , Scientist “G”

    ETDC Malviya Industrial Area, Jaipur - 302 017

    		 Tel.: 0141-2751397
    Fax: 0141-2751464
    Email: meenakshi AT stqc.gov.in
    Functional Designation Name and Designation Address Phone/Email/Fax
    ETDC Mohali
    Head of Laboratory/Centre Shri. M.B.Mittal, Scientist 'G'

    ETDC, Mohali B - 108, Phase - VIII, Mohali - 160 051

    		 Tel.: 0172 - 2236707
    Fax: 0172 - 2236681
    Email: mbmittal AT stqc.gov.in
    Functional Designation Name and Designation Address Phone/Email/Fax
    ETDC Pune
    Head of Laboratory/Centre Shri. C R Kathalay, Scientist F

    ETDC, Pune Agriculture College Campus, Shivajinagar, Pune - 411 005

    		 Tel.: 020 - 25530074
    Fax: 020 - 25539369
    Email: crkathalay AT stqc.gov.in
    Functional Designation Name and Designation Address Phone/Email/Fax
    ETDC Solan
    Head of Laboratory/Centre Shri. M.B.Mittal, Scientist 'G'

    ETDC Solan Chambaghat, Solan - 173 213

    		 Tel.: 01792 - 230376, 230770
    Fax: 01792 - 230476
    Email: mbmittal AT stqc.gov.in

RTI Infrastructure available at STQC HQ and its Laboratories/Centres for

Mandatory provisions of Right to Information (RTI) Act, 2005 under subsection 4(1), clause (b) (i) to (xvii)

Maintenance of all records in the manner prescribed in section 4(1)(a) of RTI Act

The records maintained by STQC Directorate at HQ and its Lab/Centres relate to

  • Establishment / house-keeping records
  • Records on various technical services viz. Calibration, Testing, IT services, Training services rendered by the Lab/Centre. Records relating to technical services are maintained as per the Govt, provisions and as per the provisions contained in the Quality Manual of the respective Centres.
  • The records relating to housekeeping are maintained as per the provisions / guidelines contained in FR & SR, GFR, Receipts & Payments Rules etc.
  • Head (Admn) & Head (Pers) is responsible to maintain all these record.
  • Computerization of activities / records in Administration & Accounts has been done wherever feasible.

2.Publication of the following :

(i) Particulars of organization, functions and duties

Standardisation, Testing and Quality Certification (STQC) Directorate is an attached office under the Ministry of Electronics & Information Technology, Government of India. STQC provides cost-effective International level Assurance Services in Quality and Security on a national level to Indian industry and users. STQC Services are also being extended to other overseas countries. This program has been in existence over three decades and was established based on the recommendations of Bhaba Committee's report on electronics industry. The program has received substantial technical and financial support from the Government of Germany under the Indo-German Technical Cooperation project.

Initially the STQC program was catering to the Testing and Calibration needs of the small and medium sized electronic industry. With the shift of focus on IT, the program has undergone major changes in the past. From a mere Testing, Calibration and Quality Assurance Support to Electronics Hardware Sector, STQC has positioned itself as a prime Assurance Service Provider to both Hardware and Software industry and users. The focus of DeitY in IT Security, Software Testing & Certification and assignment of National Assurance Framework have further raised the responsibility and expectations from the Directorate.

The functions and duties of STQC Directorate have been depicted in the ORGANIZATION CHART

For organization chart, click: https://www.stqc.gov.in/organization-chart

The scope of services of STQC Labs/Centres is to provide

  • Calibration services,
  • Testing services
  • Assessment and Certification Services
  • Education & Training services
  • IT services.

The Organizational Chart of respective Lab/Centres including functional responsibilities/duties of the respective teams including work flow charts have been clearly defined and are given in the Quality Manual and the same is available under web link for that respective Lab/Centre for the information of users and general public.

(ii) The powers and duties of officers and employees

The Director General has the overall responsibility for the administrative and technical operations and provision of resources. The functional responsibilities and authorities of team leaders of technical operations are given asKEY PEOPLEin provided on the STQC Website. They are responsible for implementation of the activities in their respective sections. The responsibilities of employees are assigned through an office order issued by the Director General from time to time. All the officers and employees of STQC Directorate are to perform their respective roles and various rules and procedures laid down by the Government of India.

The Director of the Lab/Centre has the overall responsibility for the technical operations and provision of resources. The functional responsibilities and authorities of team leaders of technical and quality operations are given in respective Quality Manuals of the lab/centres. They are responsible for implementation of the activities in their respective sections. The responsibilities of employees are assigned through an office order issued by the Director from time to time. All the officers and employees of STQC Lab / Centres are to perform their respective roles and various rules and procedures laid down by the Government of India.

(iii) The procedure followed in the decision making process, including channels of supervision and accountability

The Director General is the administrative and technical manager / overall in-charge of the STQC Directorate and he takes all vital decisions relating to functions and resources. The different teams perform their respective duties. Each Team works under the supervision of its Team Leader and decisions relating to the activities of the team are taken by the Team Leader to the extent powers are delegated. In other cases, the cases are referred to Director General for decision.

The Director of the STQC Lab / Centres is the technical manager / overall in-charge of the Lab/Centre and he takes all vital decisions relating to functions and resources. The different teams perform their respective duties under his overall supervision. Each Team works under the supervision of its Team Leader and decisions relating to the activities of the team are taken by the Team Leader to the extent powers are delegated. In other cases, the cases are referred to Director for decision.

(iv) The norms set by it for discharge of its functions Norms set for discharge of functions are:

STQC Directorate is an attached office of Department of IT and have no influence from other agencies that affect the quality of service. The Directorate is free from commercial or financial pressure from external sources. All personnel are to discharge their duties without fear or favour preserving total integrity.

Protection of client's information and proprietary rights will be ensured by the employees.

The employees should not engage in any activity directly or indirectly that will endanger the integrity of the Directorate.

STQC Lab/Centres are independent organizations and have no influence from other agencies that affect the quality of service. The STQC Lab/Centres are free from commercial or financial pressure from external sources. All personnel are to discharge their duties without fear or favour preserving total integrity.

Protection of client's information and proprietary rights will be ensured by the employees.

The employees should not engage in any activity directly or indirectly that will endanger the integrity of the Centre.

(v) The rules, regulations, instructions, manuals and records, held by it or under its control or used by its employees for discharging its functions

For personnel and general administration, financial matters, purchasing and support services, the instructions and records prescribed in various rules and orders issued by Government of India are followed and maintained by STQC Head (Admin).

For technical services, the norms and standards prescribed by various national and international accreditation authorities like NABL is being followed. For personnel and general administration, financial matters, purchasing and support services, the instructions and records prescribed in various rules and orders issued by Government of India are followed.

(vi) A statement of the categories of documents that are held by it or under its control

The different categories of documents held by STQC Directorate are as given below :

  • STQC Administration - Head (Admin)
  • Personnel Administration - Head (Pers)
  • General Administration - Head (Gen Admin)
  • Financial matters - Head (Finance)
  • Certification Services - CEO (STQC Certification Services)
  • IT Services - CEO (STQC IT Services)
  • Training - Head (Training)
  • Lab Management Coordination- Head (Lab Management)

The different categories of documents held by STQC Lab/Centres are given below

  • Over all responsibly of Lab / Center Director
  • Lab Administration - Head (Admin)
  • Personnel Administration - DD(Pers Admin)
  • General Administration - AO(STQC Lab/Centre)
  • Financial matters - AO(STQC Lab/Centre)
  • Group Head for each technical activates

(vii) The particulars of any arrangement that exists for consultation with, or representation by the members of the public in relation to the formulation of its policy or implementation thereof

The inputs received from various laboratories in the Performance Review forms a basis of the policy and its implementation.

Feedback from the customers are collected at yearly intervals and based on the customer satisfaction index, further actions are taken to implement their suggestions and rectify the deficiencies, if any, in service. A complaints / suggestions register is also maintained for the public to record their views. Public can also approach the Public Grievances Officer regarding deficiencies in service etc.

(viii) A statement of the boards, councils, committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice, and as to whether meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible for public

A Management Review consisting of the Director of the lab/centres review the performance of the Centre and take remedial actions as required. The statutory audit is also regularly carried out by competent authorities. The minutes of meetings / audit are not accessible to public. Further remedial actions are taken based on the MoMs / audit reports.

A Management Review consisting of the Director and all the Team Leaders of the respective lab/centres review the performance of the Centre and take remedial actions as required. The Quality Assurance team conducts periodical audit. The statutory audit is also regularly carried out by competent authorities. The minutes of meetings / audit are not accessible to public. Further remedial actions are taken based on the MoMs / audit reports.

(ix) A directory of officers and employees

A data base of all officers and employees at HQ as well as at its Lab/Centres is maintained at STQC HQ and is regularly updated. The information can be obtained on request.

(x) The monthly remuneration received by each of its officers and employees, including the system of compensation as provided in its regulations

The information on monthly remuneration received by each of its officers and employees is maintained in the office and a List of containing information as on April 2015 is available in following link.

STQC Salary details as on 01.04.2022

(xi) The budget allocated to each of its agency, indicating the particulars of all plans, proposed expenditures and reports on disbursements made

Budget is allocated by Ministry of Electronics & Information Technology to STQC Directorate on yearly bases. The details for budget allocated and expenditure incurred by STQC Dte. can be viewed on the DeitY website.

(xii) The manner of execution of subsidy programs, including the amounts allocated and the details of beneficiaries of such programs

The budget allocation received fromMinistryof Electronics & Information Technology is used for meeting the administrative and contingency expenditure of the STQC Directorate and its lab/centres in accordance with the procedures laid down in GFR, Receipts & Payments Rules etc. No subsidy programs are executed by the Centre.

(xiii) Particulars of recipients of concessions, permits or authorizations granted by it

Not applicable.

(xiv) Details in respect of the information, available to or held by it, reduced in an electronic form

Information about the facilities and services available at / rendered by STQC Directorate are available on STQC web site under various weblinks.

(xv) The particulars of facilities available to citizens for obtaining information, including the working hours of a library or reading room, if maintained for public use

Information about the facilities and services available at / rendered by STQC Directorate are available on STQC web site: http://www.stqc.gov.in

STQC is utilizes Library facility available in DeitY, New Delhi. Some STQC Lab/Centres has library for internal use only.

(xvi) Nomination of Public Information Officer and publication of his name, designation and other particulars

The list of CPIOs and Appellate Authority at STQC HQ and its Labs/Centres Dte. is given on STQC website at the Top of this page.

(xvii) A list of information that is exempt from disclosure unless larger public interest is justified

Committee and Sub-Committee Agenda & Minutes, Bids / Tender documents of third party, Basis of Service Charges Estimates/Calculations, Performance Appraisal Report of Employees, Vigilance Investigation Report, Laboratory Operational Procedures, Laboratory Operational Log-books, Drawings / Lay-out plans, Test/Calibration Reports, Medical Report of the employees, Opinions sought from advocates / consultants / other experts, Nominations made by employee for PF, Gratuity, etc., Information related to Research & Analysis, Ongoing Contracts with Confidentiality Clauses, Address / Phone no. of employees, Internal Audit Report, Any details of Security Arrangement, Any matter which is sub-judice etc..

(xviii) Such other information as may be prescribed

The Streamlining of the entire process so that each authority follows well-defined procedures, it is expected of the Lab / Centre. It includes channels for collecting information, creating facilities for inspection of documents / taking of samples, fixing level taking decisions etc.

The process is regularly reviewed and updated based on experience and technological advancement.

Suo Moto disclosure Information :